How important is your data and computer network to your business? Can you afford, or will you be able to afford a major time, service, or data loss at an unexpected moment? A reactive solution will attempt to pick up the pieces after the disaster. This will cost your business an unknown amount of time and money. Can your business survive a worst case scenario? At the worst time? Is your business prepared for a sudden and possibly major loss?
With a break-fix or reactive solution, the IT service provider makes money from correcting breakdowns in your system. The larger and more frequent the disasters, and the longer they take to fix, the better for the service provider's business.
With a managed or proactive solution, the IT service provider earns it's keep by preventing breakdowns in your system. Both you and your IT provider have a common interest in eliminating breakdowns and loss of service. And because the provider receives a set monthly fee - one you can more easily budget for - it is in their interest to keep your systems running smoothly, and avoid unnecessary support time.
With a Global PC Service Level Agreement you receive the assurance of our professional indemnity insurance and a 100% uptime guarantee during working hours for server hardware and software.*
Each hour of downtime during business hours is credited back to you at standard charge-out rates. Your IT becomes our responsibility. This means it is in our interest to provide the fastest and most effective response possible in the event of loss of service. It also ensures we will use the best network management software and tools to prevent that loss of service.
*Hardware must first meet Global PC approval
Rates & billing
100% uptime guarantee during working hours for server hardware and software. Credit at standard charge-out rate for each hour of downtime during business hours. (Excludes power cuts and natural events. Excludes line-of-business software - e.g., payroll or invoicing software. Hardware and software must be Global PC approved.)
You probably have a few questions. Give us a call on 03 961 7286 and we'll do our best to give you some answers.
When you're ready to take it further we'll arrange a time to sit down with you at your place of business and discuss your needs. At this time we can explain all the technologies available and how they can help you, and we will do so in a "non-techie" way.
If you like what you hear, we'll put together a proposal and quote that will fit your needs and budget.